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FAQ

Frequently Asked

Welcome home to Trailside! We believe in open communication and are here to help with questions you may have! Find answers and general information about move ins, payments, services offered, and more.

Welcome Home

  • Application Processing

    We strive to process all applications in a timely manner. To help us be as efficient as possible, please submit all required documents at the time of your application. If it’s been longer than 7 days since you submitted your application, please call the office and we'd be happy to check on the status of your application for you! Our Processing Administration and Document Fee is $20 per applicant and a Lease Initiation Fee $200; both are due at the time you submit your application. 

  • Rental Criteria

    To uphold fair policies, we use the same rental criteria for all applicants which includes a credit check, residential verification, and employment verification. Combined income for the apartment must also reach at least 2.5x total rent.

No Smoke and Mirrors Here

  • Communication

    We communicate important resident information and community updates by text, email, or phone. Set up your preferred communication method at the time of your lease signing! 

  • Move-In Estimates

    We are excited for you to call Trailside home! We accept electronic payments from the convenience of your own home, at least 5 days before your scheduled move in date. Or pay on your move in date with a money order, your choice! Our move-in expenses include a Security Deposit and First Month's Rent (prorated rent will depend on move-in date). 

  • Pets

    We are proud to call Trailside pet friendly! Check out the link to learn more about our pet policies and see our accepted breeds of dogs. 

  • Rent Payments

    Your rent payment strictly includes your monthly rent plus any additional bundle services you signed up for at the time of your lease. We do not include utilities services such as water or electricity in your rental rate. Rent is due on the 1st of every month. Never stress about making a payment by setting up automatic electronic payments through our resident portal! 

We Are At Your Service

  • 3 Hour Service

    Our resident's are our #1 priority. We strive to respond to all service requests within 3 hours to ensure your home is maintained to your satisfaction. Non emergency service requests are handled during regular business hours.  

  • Requesting Service

    You can request a maintenance service request from the convenience of your own home, via our resident portal! You may chose to be present when maintenance arrives and give a preferred time, or you may give permission for us to enter with your absence. *Tip: download the Resident Portal App for even more convenience.

Bundle What Is Right For You

  • Garages

    Prefer to park your car inside a garage? Reserve a covered garage for $130 a month. 

  • Pets

    We are proud to call Trailside pet friendly! Our pet deposit is $250 and our monthly pet rent is $40 per pet.

  • RentPlus®

    Build your credit by paying your monthly rent on time! $8.95 for a single member, or bundle and save with two or more members for $14.95. Learn more at www.RentPlus.com. 

  • Smart Apartment

    Control your lights, thermostat and locks with your mobile phone! Upgrade for only $30 a month. 

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