Frequently Asked Questions
Yes! We are committed to exceptional service. Not only do we have professional on-site maintenance, we offer 3-hour Service Response during normal business hours and emergency service 24/7/365
We are always happy to help! You Can Request Maintenance Service From The Convenience Of Your Own Home, Via Our Resident Portal! You May Chose To Be Present When Maintenance Arrives And Give A Preferred Time, Or You May Give Permission For Us To Enter With Your Absence. *Tip: Download The Resident Portal App For Even More Convenience
Our Resident's Are Our #1 Priority. We Strive To Respond To All Service Requests Within 3 Hours To Ensure Your Home Is Maintained To Your Satisfaction. Non Emergency Service Requests Are Handled During Regular Business Hours.
Yes, parking is available onsite for our visitors and residents. Visitors to our office can use the designated “office parking” spaces near the rental center while conducting business in our office. Resident parking options include open parking, or reserved garages for an additional $150/mo. Please note, all vehicles are subject to a $4 vehicle registration fee. Residents are asked to visit our parking portal to register their vehicles and any overnight guests through our website.
Yes, we offer in home washer and dryers in every apartment.
We Are Proud To Call Trailside Pet Friendly! Our monthly pet rent is $40 per pet and we do require a non-refundable pet fee of $300 as well as a pet deposit of $250. In addition, a 100 lb pet weight limit applies. Click Here To Learn More About Our Pet Policies And See Our Restricted Breeds Of Dogs.
You can submit your application anytime online or stop by during regular office hours to submit an application in person.
We Strive To Process All Applications In A Timely Manner. To Help Us Be As Efficient As Possible, Please Submit All Required Documents At The Time Of Your Application. If It’s Been Longer Than 7 Days Since You Submitted Your Application, Please Call The Office And We'd Be Happy To Check On The Status Of Your Application For You! Our Processing Administration And Document Fee Is $40 Per Applicant And A Lease Initiation Fee $199; Both Are Due At The Time You Submit Your Application.
We Make It Easy For You To Pay Your Rent. Simply Create A Login To Your Resident Services Portal Where You Can Pay By Electronic Check, Credit Or Debit Card. You Can Even Pay Your Rent On Your Own Schedule By Taking Advantage Of Our Flexible Payment Options At GetFlex.Com.
We Are Excited For You To Call Trailside Home! We Accept Electronic Payments From The Convenience Of Your Own Home, At Least 5 Days Before Your Scheduled Move-In Date. Or Pay On Your Move-In Date With A Money Order, Your Choice! Our Move-In Expenses Include A Security Deposit And First Month's Rent (Prorated Rent Will Depend On Move-In Date).
Your Rent Payment Includes Your Monthly Rent Plus Any Additional Bundle Services You Signed Up For At The Time Of Your Lease. We Do Not Include Utility Services Such As Water Or Electricity In Your Rental Rate. Rent Is Due On The 1st Of Every Month. Never Stress About Making A Payment By Setting Up Automatic Electronic Payments Through Our Resident Portal!
Students living at Trailside attend Cherokee Trail Elementary School, Sierra Middle School and Chaparral High School. For more information about schools in our neighborhood visit Douglas County School District. We are also conveniently located near Arapahoe Community College, Rocky Vista University and University Of Phoenix.
To Uphold Fair Policies, We Use The Same Rental Criteria For All Applicants Which Includes A Credit Check, Residential Verification, And Employment Verification. Combined Income For The Apartment Must Also Reach At Least 2.5x Total Rent.
We make touring easy, with online tour scheduler, offering in-person, virtual and self-guided tours. Please be prepared to show Government Issued Photo ID to tour our community.
Didn't find an answer?
Our team is always ready to answer your questions.